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Process
How It Works
1
Contact
Phone or emailβyour choice. We create a ticket automatically.
2
Triage
We assess severity (P0-P3) and route to the right specialist.
3
Diagnose
Engineer investigates logs and identifies root cause.
4
Resolve
Fix implemented, tested, and deployed to production.
5
Follow-up
We confirm resolution and discuss preventive measures.
1
Contact
Phone or emailβyour choice. We create a ticket automatically.
2
Triage
We assess severity (P0-P3) and route to the right specialist.
3
Diagnose
Engineer investigates logs and identifies root cause.
4
Resolve
Fix implemented, tested, and deployed to production.
5
Follow-up
We confirm resolution and discuss preventive measures.